CANCELATIONS
Farm Environment, Risks & Guest Responsibility
Our cancellation policy is that we require 5 days notice in order to receive a full refund; less than 5 days notice we provide a credit note for use on a meal at another time; less than 24 hours notice and we can pack your meal up as a takeaway for you or another member of your booking to collect and take home. For large group bookings, we require 7 days notice to receive a full refund if the whole booking cancels or there is a significant decrease in booking numbers. Our cancellation policy is driven by the fact that we order, harvest and start prepping food for our lunches 5 days prior to our lunches taking place. We are striving to make our restaurant as sustainable as possible and aim to reduce any food waste and lost resources caused by booking cancellations.
SPECIAL DIETARY REQUIREMENTS
We happily cater for all special dietary requirements, we just need to know 48 hours in advance what they are for each member of your booking so that we can be sure that we can fully cater for each person’s needs.
BYO
We are a fully licensed premises offering a range of alcoholic and non-alcoholic beverages for purchase on the day of your feast. We do not allow BYO.
PETS
As we are working farm with various animals living on the property, we do NOT allow customers to bring their pets with them. Thank you for understanding.
Frida’s Field is located on a working farm and guests acknowledge that the property is a rural environment in which there are inherent and reasonably foreseeable risks associated with farm operations, the natural environment and the surrounding land.
These risks may include, but are not limited to, electric fencing and gates, uneven or slippery ground, farm vehicles and equipment, livestock, insects, birds and bird swooping, snakes and other wildlife, changes in weather and other hazards associated with a working rural property.
By entering and using the Frida’s Field property, all guests agree to take reasonable care for their own safety, follow all directions and safety signage, remain within designated areas and avoid entering restricted areas or approaching livestock, wildlife, farm equipment or fencing.
Children must be supervised by a responsible parent or guardian at all times. Frida’s Field does not provide childcare or supervision of children. Parents and guardians are responsible for the safety, behaviour and supervision of children in their care throughout their time on the property.
Guests acknowledge that participation in activities or movement around the property is undertaken with an understanding of the rural environment and its associated risks. To the extent permitted by law, guests accept responsibility for risks arising from their own actions, failure to follow reasonable directions or failure to properly supervise children in their care.
Nothing in these terms is intended to exclude, restrict or modify any rights, guarantees, warranties or liabilities that cannot lawfully be excluded, restricted or modified under applicable Australian law.